AIR FORCE ONE 
PREVENTATIVE MAINTENANCE (PM) COORDINATOR

The Preventative Maintenance (PM) Coordinator ensures continuity in all critical internal and client touch points between clients, technicians, and AFO. This position is focused on the accuracy and timeliness of internal processes, client deliverables, and scheduling technicians. 

QUALIFICATIONS: 

• Customer Service experience required 

ESSENTIAL DUTIES & RESPONSIBILITIES: 

• Create tasking forms, including mail merging to TechAnywhere and emailing completed tasking to clients.  

• Thoroughly review all aspects of written contracts to ensure a complete understanding of the terms and conditions. Accurately input contract details into the Sampro system to enable effective execution by operations team. 

• Maintain equipment and materials in Sampro. 

• Maintain Customer information in Sampro. 

• Process Preventive Maintenance billings for multiple Regions.  

• Enter and maintain budgets for multiple Regions.  

• Ensure completion of forms following company procedures. 

• Create and update client profiles in FMAnyhwere as needed.  

• Update client-based portals with current information and invoices as necessary, including Sampro, Intercompany Tool, PaymodeX, Corrigo, and others. 

• Undertake other duties as assigned to contribute to the overall success of the organization.  

REQUIRED POSITION KNOWLEDGE, SKILLS, AND ABILITIES: 

• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.  

• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.  

• Written Expression — The ability to communicate information and ideas in writing so others will understand. 

• Written Comprehension — The ability to read and understand information and ideas presented in writing.  

• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.  

• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. 

• Organizational Skills – Strong attention to detail and ability to prioritize and manage tasks. 

DESIRED COMPUTER/SOFTWARE KNOWLEDGE: 

• Microsoft Word (Beginner) 

• Microsoft Excel (Beginner) 

• Microsoft Outlook 

• Microsoft Access 

• Accounting Software (Sampro, DB Analytics, etc.)  

• Customer Relationship Management (CRM) software (SalesForce, etc.) 

• Dispatching Software (Sampro, DB Analytics, TechAnywhere, etc.) 

PHYSICAL ACTIVITIES AND ENVIRONMENT: 

The following physical activities described are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and expectations. 

While performing the functions of this job, the associate is continuously required to talk or hear; frequently required to sit; and occasionally required to stand, walk, use hands to type, handle or feel, reach with hands or arms. The associate will also be required to drive frequently.  The associate must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually moderate. 

THE AFO ASSOCIATE: 

Without exception, every associate at Air Force One will have Integrity, Humility, be Intelligent, and Hungry. 

• Integrity means being honest in every interaction and working tirelessly to keep our promises. 

• Humility is the opposite of arrogance. It is the badge of self-confidence and empathy for others. 

• Intelligence is both emotional and intellectual. Our associates are excellent communicators, critical thinkers, display mental curiosity, and have a commitment to lifelong learning. 

• Hunger is in the heart of champions. It is the will to win, the passion to overcome obstacles, and the ability to savor success. 

Additionally, Air Force One associates believe in and celebrate AFO’s Founding Principles of Personal Ownership, One Team, and Serving Others.  Air Force One associates should always demonstrate Professionalism and Quality Performance in their behavior with fellow associates, customers, vendors, and the general public.