EDUCATION AND EXPERIENCE:

5 years of HVAC field service experience preferred. Excel and Word mid-level proficiency and ability to learn operating systems (Sampro, Quote Manager, etc.) is required.

REQUIRED CERTIFICATES, LICENSES & REGISTRATIONS:

Valid driver’s license with a good driving record and successful background check.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Consult with clients, vendors, personnel in other departments or Service Managers to discuss and formulate estimates and resolve issues.
• Responsible for receiving, creating, closing, and submitting service quotes.
• Constant communication with all interested parties (customer, technician, Service Manager, throughout the process.
• Take actions to deal with the results of delays and to determine additional cost, if any.
• Prepare estimates for use in selecting vendors or subcontractors.
• Bringing about optimum utilization of resources- labor, materials and equipment, and ensuring procurement at most cost-effective terms.
• Prepare estimates used by management for purposes such as planning, organizing, and scheduling work.
• Coordinate with the service team as needed on sold work.
• Order/expedite in-stock and external materials, equipment, etc. that will be required.
• Brief Service team as to job scope and specifications.
• Ensure that all quoted paperwork has been completed, reviewed and that all relevant information has been forwarded to the office.
• Performs any other duties that are not specifically mentioned but necessary to ensure maximum efficiency and profitability of assigned projects.
• All other duties assigned by VP of Service Operations

REQUIRED POSITION KNOWLEDGE, SKILLS AND ABILITIES:

• Commercial HVAC- Knowledge of materials, methods and the tools involved in the repair of HVAC equipment.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Mathematics — Knowledge of arithmetic, algebra, geometry, statistics, and their applications.
• Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

PHYSICAL ACTIVITIES AND ENVIRONMENT:

The following physical activities described are representation of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is continuously required to talk or hear, use fine finger movements, read/comprehend, write, use reasoning and analytical skills, and work on a computer; frequently required to sit, communicate orally, and perform calculations; and occasionally required to stand, walk, use hands to finger, handle or feel, reach with hands or arms. The employee must also occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually moderate.

 THE AFO ASSOCIATE:

Without exception, every associate at Air Force one will have Integrity, Humility, be Intelligent and Hungry.

• Integrity means being honest in every interaction and working tirelessly to keep our promises.

• Humility is the opposite of arrogance. It is the badge of self-confidence and empathy for others.

• Intelligence is both emotional and intellectual. Our associates are excellent communicators, critical thinkers, display mental curiosity and a commitment to lifelong learning.

• Hunger is in the heart of champions. It is the will to win, the passion to overcome obstacles and the ability to savor success.

Additionally, Air Force One associates believe in and celebrate AFO’s Founding Principles of Personal Ownership, One Team, and Serving Others. Air Force One associates should demonstrate Professionalism and Quality Performance in their behavior at all times with fellow associates, customers, vendors, and the general public.